A business capability is what a business does. The Business Architecture Guild describes a capability as “a particular ability or capacity that a business may possess to achieve a specific purpose or output.” It does not express the ‘where’, ‘why’, or ‘how’.
A capability is easily distinguished from other organizational pillars of activity by the fact it is expressed as a noun. If something is expressed as a verb it is more likely to be a business process or a value stream.
- ‘Provide Information Services to the business’ is not a capability
- ‘Information Management’ is.
Information Management is defined as the “Ability to define, organize, structure, secure, protect, and disseminate facts, statistics, attributes, and other types of data about an organization’s set of business objects.”
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