Agility in change management

Companies have been working on business process re-engineering for over 25 years. It’s interesting to note that the latest BP trends survey revealed that a very small number of processes have been well documented, modelled and are routinely measured. The survey indicates that only between 10% and 25% of processes have been fully documented.

In the current environment where resources are strictly limited and markets are dynamic it’s understandable that no organisation has time to think about all its business processes. Companies focus on key processes and really only touch them when it is necessary to deal with major changes.

It appears Companies are not routinely documenting their business processes; instead they are using tools to redesign them quickly and efficiently.  Consequently, tools need to be able to support a bottom-up approach. Most seem designed for top-down work, starting with architecture, corporate goals and strategies and moving down to business processes and onwards to resource management and customer journey.

Envision users could start their journey working on enterprise architecture or any other of many routes. Most start with mapping the business process; and generally, now use Business Process Management Notation version 2 which they quickly link to stakeholder and capability diagrams. In any change management process, understanding stakeholder requirements is essential. Envision makes it easy to identify internal and external stakeholder types and to link the processes to them to document objectives and KPIs.  Business Capability Diagrams are linked to all the other Envision models in the repository and can be the common language between business and technology.

Users can use attributes in all the perspectives to report them in accessible matrix reports, which are really useful in achieving a common understanding of the process and the business objectives and priorities.  Such understanding is an essential pre-requisite to high-quality decision making at the pace demanded by today’s agile markets.